SHIPPING  & RETURN  POLICY

1. SHIPPING COVERAGE

• We currently ship Pan-India only.
• International shipping is not available at this time.

2. DISPATCH & DELIVERY TIMELINE

• Orders are usually processed and dispatched within 1–2 business days after confirmation.
• Estimated delivery time: 3–7 business days, depending on your location.
  • Metro cities: 2–4 business days
  • Non-metro/remote areas: 5–7 business days

3. SHIPPING CHARGES

• Free shipping on orders below ₹14999
• For orders above ₹ 15000, standard courier charges will apply, as calculated at checkout.

4. ORDER TRACKING

• Once dispatched, you will receive an auto-generated tracking link from our courier partners via email/SMS/WhatsApp.
• Customers can track their orders in real-time through the provided link.

5. PAYMENT OPTIONS

• Currently, we accept prepaid orders (UPI, debit/credit card, net banking).
• Cash on Delivery (COD) option may be introduced in the future.

6. DAMAGED, MISSING, OR INCORRECT ITEMS

• Customers must report any damaged, missing, or incorrect items within 7 days of delivery.
• Claims reported after this period will not be eligible for replacement or refund.

7. RETURN-TO-ORIGIN (RTO) SHIPMENTS

• If an order is undeliverable due to incorrect address, customer unavailability, or refusal at delivery, the shipment will be returned to us.
• In such cases, reshipping will be arranged only after reconfirmation with the customer.

8. COURIER PARTNERS

• We ship using reputed courier partners such as DELHIVERY, DTDC, BLUEDART, AMAZON SHIPPING, PROFESSIONAL, etc and trusted local transport services.

9. ❌ Return Not Eligible (Important Conditions)

A customer is not eligible for return/replacement/refund in the following cases:

• Return request raised after 72 hours of delivery.
• Product is no longer needed by the customer.
• Product is damaged due to customer mishandling.
• Customer is unable to use the product due to lack of knowledge or skill.
• Customer has ordered the wrong product.
• Customer is unwilling to re-pack the product for return pickup.
• Combo products requested for return separately.
• Customer purchased the machine from another seller and spares from Buybox → Buybox is not liable for fitting issues/size mismatches.

⚠️ This section is highlighted to avoid misuse of the return policy.

10. Refund Guidelines

• Prepaid Orders: Refunds via RBI-approved gateway/NEFT, credited to same account.
• EMI Transactions: Interest charged by bank is non-refundable.
• COD Orders: Refunds via NEFT transfer Customer must provide:
  • Bank Name
  • Account Number
  • Account Holder’s Name
  • IFSC Code
  • (⚠️ Buybox not liable for errors due to incorrect bank details.)
• Refund Timeline: 2–7 working days to reflect in the customer’s account.

11. Order Cancellation Policy

Buybox may cancel an order in the following cases:

• Address is incorrect/incomplete.
• Address is in a non-serviceable zone.
• COD chosen for a non-COD eligible zone.
• Product goes out of stock after order placement.
• Fraudulent activity
• Customer requests open delivery before payment.

📞 Customer Support
 WhatsApp: +91 812-973-0010
 📧 Email: info@buyboxcorp.com