Order and Payment FAQs
How do I place an order with Buy Box Corp?
Placing an order with Buy Box Corp is easy and convenient. Here are the steps to follow:
- Select the items you wish to purchase.
- Provide your shipping address.
- Enter your payment information to complete your order.
If you need assistance or prefer to place your order over the phone, you can call us at +91 44 4797 2702
. Our customer support is available from 9:00 AM to 6:00 PM, Monday to Saturday.
How will my order be delivered to me?
Your order will be delivered to your doorstep by reputable courier companies. For bulk orders exceeding 10 items or heavy items, surface shipping may be used, which may take more than 10 days for delivery.
How will I know if my order is placed successfully?
Once your order is successfully placed, you will receive a confirmation email and text message from Buy Box Corp. This email will contain all the details related to your order. You can also view your order details in the “Order History” section of your account if you’ve placed the order while logged in.
What is the standard delivery time for orders?
The standard delivery time is typically 3-10 days. However, for some products, delivery times may vary based on factors such as product availability and order size.
Why does the standard delivery time vary for some products?
The time it takes to deliver a product depends on factors like stock availability, order size, shipping address, product size, and whether the product is made to order.
Will I be informed once my order is processed?
Yes, you will receive a shipment notification via email and SMS once your order is confirmed and processed. This notification will include the estimated delivery date. You can also track your order online. Please note that tracking information may not be available for all carriers.
Why did I receive a confirmation call for my order?
Confirmation calls are made to verify and confirm the details of your order, ensuring accuracy and customer satisfaction.
How do I check the status of my order?
We provide updates on your order status through emails and SMS at each step of the process. You will receive an SMS and email with order details when the order is placed and another SMS with tracking details when the order is dispatched. If you don’t see updates, please check your spam folder or previous SMS messages. In case of any delays, you will receive a special update from our end.
What should I do if I haven’t received my order yet?
If your order has been delayed due to unforeseen circumstances, we will send you an email or SMS informing you of the delay along with a new estimated delivery date. You can also track your order’s real-time status in the “My Orders” section of your account.
Can I place a bulk order for items?
Yes, we accept bulk orders. Simply place your order, and we will contact you using the phone number you provided to confirm the order.
Can I add an item to my order after it has been placed?
Unfortunately, you cannot add items to an existing order. However, you can place a new order for additional items.
