1. Orders & Payments

Q: What payment methods do you accept?
 A: We accept all major credit/debit cards, UPI, Net Banking, and Wallets. For wholesale customers, Bank Transfer and Cash-on-Delivery (on approval) are also available.

Q: Can I get a GST invoice for my purchase?
 A: Yes, all purchases come with a valid GST invoice. Please provide your GSTIN during checkout if you need it mentioned.

Q: How do I track my order?
 A: Once your order is dispatched, you will receive a tracking ID via email/WhatsApp. You can track your shipment through our logistics partner’s website or directly in your account.

2. Shipping & Delivery

Q: What are your shipping charges?
 A: For retail customers, shipping is free above a certain order value. Wholesale and bulk orders are shipped on a freight-to-pay basis unless otherwise agreed.[SHIPPING POLICY LINK]

Q: How long will delivery take?
 A: Delivery usually takes 2–7 business days depending on your location. Metro cities may receive faster delivery.

Q: Do you deliver all over India?
 A: Yes, we ship pan-India through trusted courier partners and transport networks.

3. Returns & Refunds

Q: What is your return policy?
 A: Products can be returned within 3 days of delivery if they are defective, damaged, or incorrect. Items must be unused and in original packaging.[RETURN POLICY LINK]

Q: How do I request a return?
 A: Please contact us at info@buyboxcorp.com or through your order portal with your order/invoice number. Our team will guide you through the process.

Q: When will I receive my refund?
 A: Refunds are processed within 2 working days after inspection of the returned product.

4. Warranty & Service

Q: Do your products come with a warranty?
 A: Yes, most products are covered by a manufacturer warranty (6–12 months) depending on the brand. Please refer to the product page for exact warranty details.

Q: How do I claim warranty service?
 A: You can raise a warranty request by contacting our service team at support@buyboxcorp.com with your invoice and product details [WARRANTY LINK]. Warranty claims are handled directly by the brand’s authorized service centers.

Q: What is not covered under warranty?
 A: Warranty does not cover damages due to misuse, mishandling, unauthorized repair, or wear & tear of consumables (like blades, carbon brushes, etc.).

5. Wholesale & Business Customers

Q: Do you supply to wholesale buyers?
 A: Yes, we cater to retailers, distributors, and workshops. Bulk buyers get special discounts and dedicated support.

Q: How do I become a wholesale partner?
 A: Please fill out our B2B Enquiry Form or contact our sales team at sales@buyboxcorp.com.[B2B WHOLSALE LINK]

Q: Can I pre-order items in bulk?
 A: Yes, pre-ordering is available for best-selling items arriving in container shipments. Contact our team for booking and advance payment details.

6. General Queries

Q: How can I contact customer support?
 A: You can reach us via email (info@buyboxcorp.com) or WhatsApp. Our team is available Monday–Saturday, 10 AM – 6 PM.

Q: Do you offer installation or demo service?
 A: For selected products (like machinery or heavy tools), we can provide installation support through authorized service engineers. Charges may apply depending on location.

Q: Do you offer outlet franchise opportunities?
 A: Yes! We provide franchise opportunities for brands like XLNT, RUTH, THOR, and MSI. Please visit our [FRANCHISE PAGE LINK] for details.